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Use warm water and mild soap or a dedicated toy cleaner after each use. Non-electronic silicone items can be boiled for 3-5 minutes or washed in the dishwasher (top rack, no detergent). Dry fully, then store in a satin pouch away from direct sunlight. Avoid silicone-to-silicone contact during storage.
Defective items are replaced or refunded free of charge within 30 days of delivery - just provide photos or video of the issue. For wholesale orders, we inspect spare parts ratios and offer after-sales parts support. Customer privacy is protected in every after-sales case.
In-stock items ship within 48 hours. Delivery takes 7-15 days to North America and Europe, 5-10 days to Southeast Asia via express lines. OEM orders typically need 15-30 days depending on customization. Every shipment includes tracking.
Yes. We support full OEM/ODM: custom logo, colors, packaging, manuals, function modifications and private molds. MOQ is flexible depending on the model. Contact our sales team with your brand requirements for a tailored quotation.
Body-contact products use medical-grade silicone; doll skeletons use EVO steel; massage chairs use certified steel frames and fire-retardant PU leather. All materials are phthalate-free and pass batch safety testing. Certificates are available on request for wholesale buyers.
Every order is packed in a plain brown or black box with no images, brand names or product descriptions. The sender line shows a neutral logistics company name. Even the customs declaration uses a generic category description. Discretion is guaranteed from our warehouse to your door.
